CASE STUDY Workflow automation tool for paperless handling of group maintenance requests (SgMart) We saved 50 million in real estate cost through digitalization of the workflow process (by archiving all that paper). Oracle, RightFax, .NET $500K 4 monthsChallenge Solution Benefits Renewal of employer groups can be a highly manual process, given the number of systems and departments involved. Additionally, requests can be received any number of ways, from faxes, emails and paper requests. The client required a way to standardize intake and facilitate the highly complex and error fraught process. By standardizing the inputs into a digital format with a single data source, the workflow could be managed based on a complex set of predefined rules. With a predictable workflow process in pla

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