CASE STUDY Group implementation and renewal tool with end to end workflow automation (GIRT) Group sales and renewals cycle times reduced by 30, while administrative and productions costs decreased by 60%. .NET, IBM $300K 3 monthsChallenge Solution Benefits The primary challenge our client wanted to address was fragmented, extensively manual, departmental process used to move employer groups from sales prospect to installed status. The nature of this process significantly influenced the level of administrative effort, cycle time and quality and had a negative impact on broker retention, staff moral and overall customer satisfaction at broker and employer groups. Consequently, the top and bottom lines were impacted by higher production costs, increased customer service costs

Join for free to read