Woodland D50 Shapes 2021/2022 Learning with ThoughtExchange CUSTOMER SPOTLIGHT As the pandemic took its toll on Woodland School District 50 in Lake County, IL, Superintendent Dr. Lori Casey, Communications Manager Brooke Hagstrom, and the Board of Education knew that parent and caregiver feedback would be key to making it through COVID-19. Their usual feedback methods weren’t cutting it for some parents. After using a survey and focus groups to plan their hybrid remote learning strategy for the 2020/2021 school year, some parents complained that the survey didn’t ask the right questions, and the focus groups weren’t tapping into a wide enough range of insights. “We spent so much time trying to figure out the correct wording [for the survey],” Hagstrom shared, “and there

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