ThoughtExchange helps the City of Oakland Connect with its Community CUSTOMER SPOTLIGHT When the COVID-19 outbreak reached the United States, the City of Oakland, California, had just started using ThoughtExchange for town halls to address important topics, such as homelessness, within the city’s communities. But the city had to suddenly shift their focus to COVID-19 planning and response. Director of Community Engagement Yvonna Cázares believes the city’s introduction to ThoughtExchange “was perfect timing.” Before discovering ThoughtExchange, Cázares felt she and her team had hit a ceiling when it came to community engagement, and Cázares knew the city would have to break through that ceiling to face COVID-19. “We didn’t know what people’s needs are right now or their p

Join for free to read