www.NICEinContact.com About Wine Country Gift Baskets Receiving a gift basket filled with special items like wine, cheese or chocolates from Wine Country Gift Baskets is a memorable occasion. The company has manufactured and sold high-quality food and wine baskets to consumers and businesses for over 30 years. The company’s goal is to ensure recipients enjoy their gifts while building long- lasting customer relationships. It fulfills that mission by making its employees a priority which, in turn, fosters positive customer experiences. Wine Country Gift Baskets is a highly seasonal business that experiences a dramatic jump in interactions during the holiday months of November and December. During that time, its contact center team grows from 30 to 700 agents, who handle 460,000 inte

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