Nice helped Great Southern Bank transform customer service and reduce operational costs by enhancing its CXone Mpower platform with advanced AI-driven features. This cloud-native solution improved agent engagement, automated key processes, and supported real-time assistance for vulnerable customers. Nice’s scalable platform enabled the bank to handle higher call volumes efficiently, resulting in a 44% decrease in attrition rates and an 8-point increase in net promoter score, driving significant improvements in customer satisfaction and operational performance.

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