Wipro Limited significantly enhanced its resilience and employee experience by implementing ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), and Governance, Risk, and Compliance (GRC) on a unified platform. This integration led to an 80% increase in employee satisfaction, a 40% reduction in service requests, and a 25% decrease in support call volumes. The platform also streamlined workflows and improved efficiency, particularly with the integration of Virtual Agent and Microsoft Teams.

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