CASE STUDY COLLECTIONS MANAGEMENT INDUSTRY • Food & Beverage ERP • SAP WINE WAREHOUSE INCREASING COLLECTIONS EFFICIENCY TO OVER 80% WITH A CLOUD-BASED AUTOMATION SOLUTION BACKGROUND Operating in the (self-proclaimed) “happiest place on Earth,” Wine Warehouse distributes fine wine, beer and spirits to companies located throughout California. The company’s customer base often orders more than once a week, resulting in roughly 15,000 weekly open invoices to collect on. A challenge to handle that amount of invoices in any environment, the matter was further complicated by sales representatives having to collect payment by hand while on site. Although a common process in Wine Warehouse’s industry, this process led to an increase in Days Sales Outstanding (DSO) and often left sales at

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