BACKGROUND Building and sustaining a successful enterprise demands a keen understanding of when and how to address potential issues — turning what could be a critical weakness into a value-added strength. As a Pepsi-Cola franchisee with 25 years in the distribution business, LinPepCo had the intuition to make a change in their accounts receivable (AR) collections process. And it’s a change the company will be reaping the benefits of for years to come. Before Esker, LinPepCo relied on a largely manual process to manage its collections. Paper was prevalent, as the team was tasked with printing statements and sending reminders by hand. “A lot of cost and manual labor went into that,” said Jen Pfeifer, Director of IT at LinPepCo. “We knew there had to be a faster, more cost-effective way

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