Solution Overview 1 Optimize customer lifetime value Being a successful cloud managed service provider (MSP) depends on your skills and technology, and also on how well you deliver value and drive positive business outcomes for your customers. As you scale your business and add more managed services and customers—and encounter more competitors—it becomes imperative to understand the health of your customer base, minimize customer churn, and maximize retention. At VMware, we understand that simply providing access to a cloud management platform isn’t enough to make our partners successful. That’s why we provide the world-class CloudHealth® Partner Success Service to make sure our partners get the most value out of their CloudHealth investment. Our comprehensive 120-day onboarding

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