Hallmarks of the success of Care Transitions Discover how the University of Maryland Medical Center reduced readmissions and improved satisfaction scores with NRC Health’s Care Transitions program. CASE STUDY nrchealth.comCASE STUDY Opportunity Post-discharge calls come with much to recommend them. Academic research has proven out their ability to improve compliance with discharge instructions, to bolster patient satisfaction, and—perhaps most importantly— to reduce unnecessary readmissions. These benefits were not lost on leadership at University of Maryland Medical Center (UMMC), a large academic hospital system with two major campuses in downtown and midtown Baltimore. They knew that post-discharge calls could be an integral part of their quality-improvement initiatives, if the

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