Why Digital Record Keeping Holds the Key to Successful Past Business Reviews1. An increasingly complex conduct risk landscape 2. Introducing past business reviews (PBRs) 3. An international perspective 4. Counting the cost of PBRs 5. Mitigating the business impacts of a PBR 6. Introducing Glassbox Contents 21. An increasingly complex conduct risk landscape Following the global financial crisis of 2008, customer redress has emerged as a significant challenge for the financial services industry. In the wake of the “credit crunch,” which brought financial hardship for millions of consumers around the world who were caught in the crossfire, global regulators have placed far greater emphasis on the theme of conduct. Conduct-related risks stem from situations where a financial

Join for free to read