CASE STUDY This national retailer had a specific list of requirements they needed their final mile solution to meet. MercuryGate Final Mile’s ability to automate and optimize routing was at the heart of this success story. But numerous features added critical value to the engagements. These included: • A branded customer-facing solution for delivery drivers • Electronic signature capture • The ability to easily take photos of damages, etc. • Emailing delivery receipts to customers at the time of delivery • A driver checklist to ensure a consistent, superior delivery experience • Improved driver navigation • Flagging VIP customers for high priority service execution The combination of these capabilities enabled MercuryGate Final Mile to deliver major gains in both bottom-line perfor

Join for free to read