Case Study

When our UK Water Utility wasn’t happy with Good. We showed them what Very Good looks like.

When our UK Water Utility wasn’t happy with Good. We showed them what Very Good looks like.

T +44 (0) 1189 184 600 E ipi.info@ipintegration.com W ipintegration.com Consulting Customer’s opportunity Our Water Utilities customer was already performing above average in customer service as compared to its peers. But good isn’t ‘good enough’ in the customer service world. Customer service separates the wheat from the chaff, and provides companies within the utilities market a much- needed competitive edge. Understanding t

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