Avanade supported 1-800-Flowers.com in transforming its customer service by implementing Microsoft Dynamics 365 Contact Center with AI capabilities. This platform provided real-time, comprehensive customer insights, enabling representatives to deliver personalized, efficient support and meet rising customer expectations across various brands. By enhancing the service experience, Avanade helped 1-800-Flowers.com foster meaningful moments, ensuring that helping people express thoughtfulness became seamless, efficient, and memorable for customers worldwide.

Join for free to read