What does next-generation user support look like?
What does next-generation user support look like?
2 PagesWhat does next-generation user support look like? Job to be done Consolidate more than 25 solutions into a single portal to improve the user experience and productivity Solutions to do it - S ervic eNo w ® IT Service Management What we did Portal provides single entry point for cross-department support services and service catalogs Supporting: 20K users Achieving: 8/10 user satisfaction rating Telia has consolidated: 25+ solutions The next-generation Nordic telco At Telia Company, approximately 20,000 talented individuals serve millions of telco customers in the Nordic and Baltic regions. Founded in 1853, the company acts as a digital hub, helping businesses and consumers stay connected to what matters most to them 24/7/365. Improving access to internal support Like many
