Case Study
What does the City of Los Angeles need from tech?
What does the City of Los Angeles need from tech? Job to be done Provide technology platforms for the City to operate efficiently and deliver cost effective services to citizens Solutions to do it - S ervic eNo w ® IT Service Management - S ervic eNo w ® IT Business Management - S ervic eNo w ® Customer Service Management - Now Platform ® App Engine What we did ServiceNow is one tool to help the City establish a strong foundation that empowers departments to develop bespoke services 500K businesses can access City of Los Angeles’ support 72 hours to develop a custom COVID-19 testing app 4M citizens benefit from City of Los Angeles’ services The world in one city The City of Los Angeles is one of the most diverse and multicultural places in the world. The C
