WestJet Optimizes its Performance Management Framework with Employee Insights
WestJet Optimizes its Performance Management Framework with Employee Insights
3 PagesWestJet Optimizes its Performance Management Framework with Employee Insights CUSTOMER SPOTLIGHT Like most travel-related companies, the pandemic hit WestJet hard, forcing the airline to furlough 70 percent of employees and impacting staff morale. As the pandemic wore on, the remaining employees were burning out. So when travel began to pick up again, WestJet decided to update its performance management framework to facilitate employees’ return to work and boost morale. Arlette Watwood, Manager of Talent Management, Performance & Employee Experience, used ThoughtExchange to hear from employees. She knew WestJet would need their input for the initiative to succeed. By consulting employees, WestJet saves time and money Watwood says, We wanted to have a modern perfo
