CUSTOMER SUCCESS For over 165 years, Western Union has been a staple of the American economy. With a long history of innovation, they transitioned from a telecommunications giant, delivering telegrams across the country, into the money transfer leader we know today. With the advancement of technology, new challenges have arisen that required Western Union to change and adapt, and identity governance has been one of those challenges. Before SailPoint, anyway. Identity and access management (IAM) has been present at Western Union for seven years, but they faced multiple challenges with their previous vendors. Like many others, when Sun Identity Manager was sunseted, the corporation was forced to find a new solution. They settled on a combination of four vendors to provide the full

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