CUSTOMER SUCCESS Norfolk County Council is the top tier governing body in Norfolk, England, providing services to approximately 900,000 residents under seven local district councils. The council employs 22,000 people across various departments including adult social care, children’s social care, procurement, customer services, community and environmental services, and others. Norfolk County Council (NCC), was the winner of the SC Awards Europe 2015 for its innovative approach to its identity governance program. The SC Award recognized Norfolk’s belief that a holistic view of identity governance is an important part of the modern organization. As a government entity, Norfolk County Council is subject to government policies and legislation, and therefore needs to comply with certain

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