Western Governors University (WGU), an entirely online, competency-based higher education institution, has leveraged ServiceNow to enhance its operations and support its rapid growth. With 150,000 students across the U.S. and military stations overseas, WGU uses ServiceNow for IT Service Management, HR Service Delivery, and more. The platform has significantly decreased support resolution times, streamlined processes across 70+ Knowledge Bases, and integrated with major systems like Oracle and Salesforce. ServiceNow has been crucial in WGU's growth, enabling efficient knowledge management, improving service delivery, and supporting the university's innovation-driven mission.

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