Case study CUSTOMER SUCCESS STORY Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiencesWells Fargo, one of the largest banks in the world, employs roughly 273,000 team members and serves over 70 million customers across 8,500 locations and 13,000 ATMs. The bank is driving a digital transformation journey to deliver a unified customer experience (CX), at the accelerated speed that their customers expect. As part of this journey, they built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services — such as account servicing, payments, and foreign exchange — through exposing APIs to Wells Fargo’s partners and developers. This platform was foundational to One Wells Fargo, the bank’s transformation program aimed at unifying

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