Indiana Department of Child Services builds a single view of every child in need
Indiana Department of Child Services builds a single view of every child in need
6 PagesIndiana Department of Child Services builds a single view of every child in need C U S T O ME R S T O RYChallenge Streamlining the child services journey for health and wellbeing The Indiana Department of Child Services’ (INDCS) mission is to collaborate with federal, state, and community partners to provide child support services and protect children from abuse and neglect. INDCS researches cases, evaluates applications, and organizes foster care — managing more than a quarter million child cases per year, each of which require the collaboration of over 4,000 staff members. In order to continue providing best- in-class services to the children who are at the heart of its mission, INDCS needed to digitize its processes to scale with the case volume, streamline staff membe
