The Challenge Well Care Home Health enjoyed an exceptional community reputation, but experienced difficulty with visibility into key performance indicators, progress to monthly goals, reasons for pending and non-admits, and the efforts of sales representatives regarding referrals. “We were having difficulty understanding where our referrals were coming from, and we didn’t have visibility into the efforts of our reps, which made it a challenge to manage the team effectively,” said Christine Hoskins, the company’s regional sales manager. Solution In 2012, Well Care partnered with PlayMaker Health and began using Spark, a post-acute growth platform developed exclusively for home health care. As part of the onboarding process, PlayMaker’s Client Success Team trained the entire sales te

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