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WDS: Redefining the Role of the Call Center Agent with SuccessFactors Solutions

WDS: Redefining the Role of the Call Center Agent with SuccessFactors Solutions

SAP
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WDS: Redefining the Role of the Call Center Agent with SuccessFactors® Solutions © 2015 SAP SE or an SAP affiliate company. All rights reserved. SuccessFactors Business Transformation Study | Professional Services | WDS Most call center agents learn to resolve issues quickly and take the next call. But at WDS, the aim isn’t to manage customer problems but to prevent them. It wants to transform the customer care industry by understanding why

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