Wavefront Helps Zuora Ensure High Quality of Service to Their Customers The Challenge In order to maintain high service quality levels as they scaled, Zuora had migrated from a monolithic architecture to a microservices approach, with each microservices development team taking full ownership and accountability of their particular service, end-to-end. Zuora takes the service-level agreements (SLAs) they have with their customers very seriously, so each microservices team signs up to internal SLA. The teams must back up their commitments by measuring performance and adjusting quickly if something tracks outside objectives. They started with a log-monitoring approach. But using those logs to detect and figure out where something went wrong was tedious to do manually and become ineffe

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