Wavefront Helps 8x8 Deliver Exceptional SLAs at Scale The Challenge 8×8’s cloud service has evolved dramatically from the time when it ran a monolithic piece of software that served their customers. In line with industry trends and best practices, they moved to a services model, and, ultimately, to microservices. This meant that they transitioned from a centralized development team working on a single program to many agile groups, each responsible for its own microservice. Optimizing the manageability, performance, and reliability of their services required visibility into a huge number of performance parameters. With many different groups working semi-independently under the guidance of a single architecture team, it became a challenge to standardize how metrics and analytics were

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