Waterstones responds to Covid-19 delivery challenges with Intersoft software The challenge Waterstones identified that Shipping from Store would allow it to both utilise stock from its temporarily closed shops and respond to the increase in online demand. But, without a sufficient delivery-label production system in place in their stores, Shipping from Store was not a feasible option. That is when Waterstones approached Intersoft as an approved Royal Mail partner to urgently help address the issue. The solution Intersoft worked with Waterstones to help them utilise their high street stores with their underutilised employees as remote distribution centres for their online business. With social distancing measures in force in their warehouse and an increase in shoppers looki

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