IMPROVING SALES THROUGH LEAN Waterstone Faucets is a full line manufacturer and distributor of high quality kitchen faucets and accessories. Their products include various types of faucets, accessories such as side sprays and soap dispensers, hardware such as cabinet pulls and knobs, and under sink systems. The company is located in Murrieta, CA and has 110 employees. Challenge Increased demand and orders were causing challenges for the company. Employees were not prepared to meet the signifi cant increase in demand and the rush to fulfi ll orders was leading to mistakes. Quality control problems were developing, and orders weren’t being completed correctly. This resulted in wasted materials and client retention challenges. Identifying and training skilled employees to help meet de

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