IMPROVING SALES THROUGH ISO CERTIFICATION Elite Metal Finishing serves as a one-stop shop for metal finishing and paint powder coating services. They provide chemical processing and plating, painting, and parts to a wide base of commercial, military, and aerospace companies. The organization has 45 employees and is located in Oceanside, CA. Challenge Elite Metal Finishing needed to become ISO: 9001:2008 certified because their top customers were making it mandatory that their suppliers and partners were ISO certified. These customers comprised nearly one-third of their total revenue and it was critical that they obtain certification. The lack of certification was also impacting the organization’s ability to diversify its customer base and attract new business. There were numerous po

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