Rural Broadband Provider Builds Best in Class Customer Experience: Customer Use Case The Customer The customer is building a world-class fiber network to deliver the fastest broadband internet to homes and businesses. The company is committed to investing in the communities they serve, generally rural and underserved markets who have been ignored by larger providers, by delivering modern digital infrastructure needed to improve the quality of life and drive economic growth. The Challenge Our customer is committed to delivering a better customer experience than the alternatives in the market. They realize there is an opportunity to delight their customers with an easy onboarding, customer support and billing experience, and for many of their markets, it’s critical. Howeve

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