At a Glance: Situation: • Warmworks had a legacy PBX that lacked functionality • They didn’t have the necessary contact centre features to help move the business forward • The legacy telephony system was putting undue strain on IT resources Solution: • MiCloud Connect • Optymyse wallboards Results: • A stable and resilient contact centre solution • Seamless integration of telephony, mobility and collaboration services • A comprehensive range of features and improved call quality • Better allocation of IT resources Summary Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact centre function. Mitel’s technology has given Warmworks the features and functionality they need to drive their business forward. C

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