CASE STUDY ORDER PROCESSING INDUSTRY • Food & Beverage WALKERS (a PepsiCo Company) PROCESSING NEARL Y 100% OF ALL ORDERS WITHOUT ANY MANUAL INTERVENTION BACKGROUND Walkers, a PepsiCo company and part of one of the world’s leading food and beverage companies, with a diverse portfolio of globally recognized brands. Recently, the company was looking for a simpler and more effective way to manage its order management process — particularly orders from small independent vendors who could not be set up with EDI due to complexity, time and resources required. It also wanted to free up its team of Customer Services Representatives (CSRs) from low-value and error-prone activities, such as manually inputting order data, in order to devote more time to strategic tasks like serving the needs

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