CASE STUDY ORDER PROCESSING INDUSTRY • Life Sciences ERP • Sage ACCORD HEALTHCARE PROCESSING FAX, EMAIL & EDI ORDERS 81% FASTER WITH CLOUD-BASED AUTOMATION BACKGROUND Accord Healthcare is a leading generic products pharmaceutical company. Accord Healthcare's Spanish subsidiary receives 5,000 monthly orders, primarily from hospitals and pharmacies, 4,000 of which arrive by fax and email, and the rest by Electronic Data Interchange (EDI). Four members of the customer service department processed the orders, dividing them by geographical zones, while maintaining overall visibility to ensure continuity during absences. Customer Service Representatives (CSRs) manually entered all customer orders into the company's Sage ERP system (excluding EDI orders) which required Accord Healthcare

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