Waitrose enhanced its online grocery performance using Elastic, deployed on AWS, resulting in a significant boost in customer experience and satisfaction. By implementing Elastic Real User Monitoring (RUM), they achieved a doubling of ‘excellent’ ratings for speed, improving overall customer satisfaction by nearly a third. Additionally, leveraging Elastic helped eliminate inaccuracies in their services, reinforcing Waitrose's position as a market leader. The existing Elastic license allowed for rapid configuration of real-time revisions, further driving down operational costs and ensuring a reliable and streamlined experience for millions of customers.

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