“VoIP is 20% cheaper than fixed line costs and operational costs have decreased by 15%. We expect further reductions over time.”
“VoIP is 20% cheaper than fixed line costs and operational costs have decreased by 15%. We expect further reductions over time.”
4 PagesVodacom Case Study | Vodacom Hosted Call Centre Scalable, fully managed call centre solutions for unprecedented control and efficiency “VoIP is 20% cheaper than fixed line costs and operational costs have decreased by 15%. We expect further reductions over time.” Andy Clark, Head of T ransformation, Chief Operating Office, Woolworths Financial Services Vodacom Case Study | Vodacom Hosted Call Centre Introduction Vodacom has recognised the unique challenges faced by the call centre industry. Setting up and maintaining an onsite call centre has costs and implications involved that can negatively impact efficiency and profitability. Hardware and software need to be seamlessly integrated and staff have to be trained in maintaining, upgrading and running the entire system – and ev
