ENTERPRISE l CASE STUDY l OVERVIEW Service Assurance • Continuous monitoring and real-time analysis of all network traffic flows • Proactively detect UC service issues and performance degradation • Reduced MTTR and MTTK Holistic Visibility • Oversee call signaling • Isolate load balancing issues • Identify QoS mismatch problems Cost Benefit Savings • Increased call quality reliability • Reduced management costs • Improved cross-IT collaboration • Accelerated deployment of UC services • Monitor data, voice and video within a single solution • Multi-vendor support, i.e., Microsoft ® Lync, Cisco Jabber ® , SIP trunking, VoIP, desktop video and telepresence Rapidly Triage UC Issues and Simultaneously Improve ROI and User Experience It sounds simple enough. Unified Communication

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