1 Datasheet VMware Success 360 Support Services Manager Your trusted support advisor Service overview VMware Success 360 TM Support Services Manager is offered as a supplement to your existing VMware Success 360 coverage and is intended to complement the value you receive. Your designated Support Services Manager will become familiar with your team, use cases, and environment and act as your single point of contact for your support-related activities. They will work with you to: • Provide support request and critical situation management • Facilitate recurring team meetings to review support requests, status updates and upcoming projects • Ensure root cause analysis is documented for your critical support requests • Assist in coordinating VMware resources and provides gui

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