1 Datasheet VMware Success 360 Customer Success Manager Increase time or expand coverage Service overview VMware Success 360 TM Customer Success Manager Add-On is offered as a supplement to your existing VMware Success 360 coverage and is intended to complement the value you receive. Your designated VMware Success 360 Customer Success Manager will become familiar with your team, use cases, and environment and act as your single point of contact for your VMware Success 360 activities. They will work with you to: • Develop and maintain a plan of your desired business and IT outcomes and use case priorities with mutually agreed upon metrics for success • Recommend relevant Accelerators, Digital Learning, or optional fee-based services, such as VMware Professional Services or

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