VividCharts and CBTS VividCharts Case Study CBTS is a leading technology provider to enterprises in all industries, including dozens of Fortune 500 and Global 2000 companies. What sets them apart is the agility, flexible delivery models, and client focus of a smaller company coupled with the ability to deliver the resources, scale, and capabilities required by large organizations. With over 800 certified engineers and locations across North America and the UK, CBTS offers outstanding expertise in transforming business operations. The Customer Problem High Service Desk call volume Lack of customer visibility and clarity Lack of modern look and feel Solution Implement branded customer-facing Service Portal Leverage VividCharts for self-service reporting Results 120% increase in

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