T H E C U S T O M E R Radiology Partners is the largest physician-led and physician-owned radiology practice in the U.S., with more than 700 radiologists serving approximately 500 hospitals and outpatient centers in 14 states. Radiology Partners currently uses ServiceNow as a solid foundation for ITSM. T H E C H A L L E N G E With how expansive Radiology Partners' network of radiologists is, each region faces unique challenges in supporting the business. Since each region has its own, unique challenges it also has its own business objectives and metrics that they need to have visibility into. With the availability of Radiology Partner's directors and VP's at a premium, they need to get insights into their metrics as quickly as possible so they can focus their time on more mea

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