The challenge Treat your problem, not just your symptom; that’s the mission of Vibra Healthcare. But that same philosophy was not held by the claims clearinghouse that was selected by their patient accounting vendor. The outdated processing technology used by the clearinghouse could not keep up with Vibra Healthcare’s growing network of hospitals. The clearinghouse looked for new ways to add fees to existing services. It also created a lot of rework for billers, such as sending paper remits and EOBs that required extensive review and manual processing. “We needed a technology partner that would enable us to reduce costs and streamline the billing process,” said Kraig Couture, Senior Vice President of Revenue Cycle for Vibra Healthcare, a network of more than 50 post acute car

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