“Esker’s solution is flexible and scalable, capable of accompanying us throughout our development. Its international capabilities allows us to implement the solution at other Vaillant Group subsidiaries.” Thierry Tournier | Administration and Operations Director VAILLANT GROUP IMPROVING TRACEABILITY, TIME SAVINGS & CUSTOMER SERVICE WITH ORDER PROCESSING AUTOMATION CASE STUDY ORDER PROCESSING INDUSTRY • Energy & Utilities ERP • SAP BACKGROUND The Vaillant Group, a European heating, ventilation and air conditioning technology specialist, and its two French brands, Saunier Duval and Vaillant, had previously manually processed its sales orders resulting in a very time-consuming and error- prone process. Looking to improve its order-to-cash cycle, increase staff productivity and reduc

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