CASE STUDY ORDER PROCESSING INDUSTRY • Food & Beverage ERP • SAP HEINEKEN SPAIN ACCELERATING ORDER PROCESSING & ENHANCING CUSTOMER SERVICE BACKGROUND HEINEKEN Spain, the leading developer and marketer of premium beer and cider brands, including Heineken ® , Cruzcampo, Amstel and Buckler, receives more than 40,000 fax and email orders annually (not including EDI orders). Prior to implementing Esker, these orders were entered by hand into the company’s SAP ® system. The challenges of this type of manual processing prompted HEINEKEN Spain to seek an alternative order processing solution capable of improving customer response times, reducing manual handling errors and increasing order processing visibility. The company selected Esker’s Order Processing automation solution. SOLUTIO

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