THE CASE FOR CUSTOMER SERVICE AUTOMATION 5 TIPS TO WIN THE HEARTS & MINDS OF YOUR COMPANY’S TOP DECISION MAKERS ABOUT THIS WHITE PAPER This white paper aims to empower Customer Service professionals with the knowledge and strategies needed to make the necessary transition to modernization. By better understanding how automation works and the advantages it can harbor, Customer Service professionals can more effectively persuade their organization’s c-suite to invest in transformative digital technologies and, ultimately, deliver an improved customer experience (CX) and drive greater value throughout the organization. CONTENTS Introduction ...............................................................................................3 Automation’s Impact .............................

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