VA Integrated Enterprise Workflow Solution (VIEWS) Salesforce Development U.S. Department of Veterans Affairs (VA), Office of the Secretary of the VA (OSVA) Secretariat The Department of Veterans Affairs (VA) correspondence management is under the authority of the VA Chief of Staff. Operationally, correspondence management falls under the Office of the Secretary of the VA (OSVA) Secretariat (ExecSec). VA’s primary correspondence customers include Veterans, their families, members of Congress, state and local officials, Veterans service organizations, the White House, government agencies, and other stakeholders. VA must be able to respond to correspondence consistently and quickly to provide VA’s legislated services. To improve VA’s performance in responding to correspondence, the De

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