The case study describes how a Canadian utility company partnered with SoftwareOne to optimize its application portfolio and establish an enterprise architecture (EA) practice. After a year of stalled progress with another consultant, SoftwareOne delivered results through a two-phase approach—inventorying applications, identifying redundancies, and implementing ServiceNow APM for governance. The project achieved $2 million in annual software savings, a 17% reduction in applications, and full visibility into software usage and costs. These improvements streamlined operations, reduced maintenance, and enabled long-term IT and business alignment through sustainable EA processes.

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