The case study explains how a North American energy company partnered with SoftwareOne to gain full control of its IT and software assets after separating from its parent firm. Facing decentralized systems and manual onboarding processes, the company implemented ServiceNow for IT Service Management, IT Operations Management, and IT Asset Management within nine months. Automation reduced onboarding from four weeks to 24–48 hours and streamlined support requests. The solution provided complete visibility into software usage and costs, improved compliance, and reduced audit risks. With SoftwareOne’s ongoing management, the company continues expanding automation and governance through ServiceNow enhancements.

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