A utilities company serving 5.4 million customers in 11 states struggled with overdue, over-budget software projects using the Waterfall method. Partnering with Insight in 2016, the company transitioned to Agile through health checks, boot camps, and Scrum.org training. Agile was adopted progressively, with successes driving internal advocacy and cultural change. Insight supported coaching, mentoring, and technical agility practices like automation and continuous delivery. Results showed higher customer satisfaction, better budget adherence, and improved collaboration. Agile became the default framework, fostering innovation, efficiency, and sustainable transformation.

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