CASE STUDY Monterrey Water and Drainage Services I.P.D (SADM) 1 Increases customer satisfaction by 45% by automating their administrative processes (SADM) FOUNDED IN ABOUT THE COMPANY 01 Scenario CUSTOMERS EMPLOYEES 1956 2M 5,147 Monterrey Water and Drainage Services I.P.D (SADM) is the entity in charge of offering potable water, drainage and sewerage services in the Mexican city of Monterrey. Currently, it has almost 2 million customers and has been recognized as one of the largest and most important potable water operators in Latin and North America. Sector: Public services Location: Monterrey (Mexico) www.sadm.gob.mx Before using AuraQuantic, this utility company had been using a software solution for fifteen years that had many limitations and made it difficult for those i

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